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Contact Us

We'd love to hear from you!  

We're here to answer any questions and listen to any feedback you may have. 

Fill out the form below or email us at We will get back to you quickly !

You can also write to us at our mailing address:

Berndes Cookware USA
4240 East Road
Lima,Oh 45807

Response Timing:

All inquiries will be responded to in the order they are received.  Please allow 2 business days for response.  Our hours are Monday through Friday, 8am – 5pm Eastern.  All emails received over the weekend will be answered on in the order they were received.  

If you have further questions or concerns, please call us a 888.391.2020 Monday-Friday, 8am-5pm Eastern.  

Range Kleen is closed most National Holidays and will respond within 72 hours after the holiday. 

Customer Service

Order Questions or Inquiries:

If you have any questions about your order, you are asked to contact us at 1.888.391.2020 or 419.331.8000.  You may also e-mail us at or use our Contact Us form.  If it is an emergency, we urge you to phone our company with your question.  All e-mail inquiry can take up to 72 hours for a response.  

Returning a Product:

Contact us at 1.888.391.2020 ext. 100 or 419.331.8000 ext. 100 with any requests to return an order.  You must be issued a return authorization before returning the merchandise. You may also e-mail us at or send a message through the Contact Us form.  Shipment of return merchandise will be your responsibility unless it is pre-determined by Berndes Cookware USA to be any different.  Any unused, new merchandise returned without a return authorization number will be issued
credit that can only be used on and is only valid for 30 days.  If used merchandise is returned, we will contact you for payment on return shipment to you.  You must respond within 30 days or merchandise will be destroyed
and no credit will be issued. 

Order Inquiry

For order inquiries, please include your name, order number, and phone number so we can contact you promptly.


Share your Berndes Cookware comments, stories, and photos! Email us at  


Would you like to carry Berndes Cookware products in your store? Please email us at and include WHOLESALE in the subject line, or dial 888.391-2020 (or 419.331.8000)


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