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Shipping & Order Policy

COVID-19 NOTICE: We are experiencing increased online order demand, which may result in a more extended processing and shipping time. We are open and doing everything to ensure a timely delivery of your order. We appreciate your business and thank you for choosing Berndes.

Shipping and Order Information

Order Processing:
Regular UPS Ground, FedEx Ground or Parcel Post Shipping:

Orders placed before 10AM EST will be processed and shipped within 72 hours.  This does not include holidays or weekends.  Please see chart below:

    Orders placed by 12pm EST     Will Ship By End of Day Excluding Holidays
    Monday by 10AM EST               Tuesday of same week
    Tuesday by 10AM EST              Wednesday of same week
    Wednesday by 10AM EST         Thursday of same week
    Thursday by 10AM EST             Friday of same week
    Friday by 10AM EST                  Monday of following week
    Saturday and Sunday                Monday of following week

Expedited Shipments:
Orders placed before 10AM EST and have an expedited shipping method chosen will ship by of next day.  This does not include holidays or weekends.  Expedited shipping methods include the following:  

UPS Expedited Selections
    Next Day Air Early AM
    Next Day Air
    Next Day Air Saver
    2nd Day Air
    3 Day Select

FedEx Expedited Selections    
    First Overnight
    Priority Overnight
    Standard Overnight
    2Day AM
    2Day

USPS Expedited Selections
    Express Mail (1 to 2 days)
    Priority Mail (1 to 3 days)
        

    Orders placed by 12pm EST     Will Ship By End of Day Excluding Holidays
    Monday by 10AM EST               Tuesday of same week
    Tuesday by 10AM EST              Wednesday of same week
    Wednesday by 10AM EST         Thursday of same week
    Thursday by 10AM EST             Friday of same week
    Friday by 10AM EST                  Monday of following week
    Saturday and Sunday                Monday of following week

Shipping Options and Charges
The charges shown for each shipping option also include charges covering expenses we incur in processing the order, packing the items you have purchased, transportation and all related overhead of getting your order out the door.

Payment
Payment for product, taxes if applicable and any shipping fees must be received in advance prior to
shipment of product.

For More Information or if you have further questions:

If you have any questions about your order, you are asked to contact us at 1.888.391.2020.  You may also e-mail us at info@berndes-cookware.com or use our Contact Us form.  If it is an emergency, we urge you to phone our company with your question.  All e-mail inquiry can take up to 72 hours for a response.